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Experiment #001/ Operations/ Systems/ Automation
Starlite OS
Can a fragmented service business become one legible operating system?
01
The problem
Customer information, measurements, quotes, ordering and follow-up live in separate places. The business works, but its knowledge does not move as one.
02
The hypothesis
A unified operating layer can reduce duplicate work, make status visible and give every part of the business the same context.
03
What we’re building
Map the real workflow first. Build a shared client model, then connect quoting, orders, projects and follow-up around it.
Starlite Blinds & ShuttersCase ZeroWindow treatments
05
Build log
Case Zero mapped
Mapped the operational gaps across client records, measurements, quotes, ordering and project status.
06
What we’re learning
- The system has to follow how the business actually works, not how generic software expects it to work.
07
Results
- A shared operating model is replacing fragmented records.
08 / Feedback
Have an idea?
Questions, criticism and useful disagreement are welcome.